Refund policy

RETURNS POLICY

We understand that online shopping can be tricky, so we're here to help you get your order correct. It is important that you are completely satisfied with your purchase, which is why we offer a refund for full priced items* returned to us within 30 days from the date of delivery and in accordance with our terms and conditions of returns.
If your item isn't full priced (i.e. you used a discount code or purchased a sale garment) we offer a store credit if the item/s are returned to us within 30 days from the date of delivery and in accordance with our terms and conditions of returns.

RETURNING SALE ITEMS OR DISCOUNTED ITEMS

Items marked 'sale' or discounted with a promotional code are not eligible for a refund.

FULL PRICE ORDERS

Full-priced items are only eligible for refunds. We do not reimburse for return shipping. All refunds are given of the full price value of the item minus the initial shipping cost of the order.

Unworn items must be returned in original packaging Nomie Studio tags, and in original packaging. We can legally refuse to refund your items if the tags have been removed or tampered with.

The customer is responsible for sending the garments to the address provided with the returns form filled out in FULL with the order number.

We do not offer straight exchanges. In the case you'd like to re-order the same item, just different variant, you will be given a store credit for the price of the garment to repurchase your correct items. You'll do this by placing a new order online.

Returns & store credits are processed within 2 business days after the item is received and checked. A confirmation email will be sent when your item is refunded or exchanged and returned.

FAULTS

If you come across a fault in your item which you deem to be a manufacturing fault & not a customer care fault, please get in touch with our team at info@nomiestudio.com with a photo so we can assess the issue & establish a mutual happy outcome.

STORE CREDITS

A store credit will be emailed to you in the form of a gift card, which you can use to repurchase your desired piece! Store Credits have no expiry.

Please be aware that you will receive the store credit for the amount you paid for your piece, minus shipping fees. If you have any issues, please email info@nomiestudio.com.